# SyncBridge - Salesforce Connector for Jira | Optimizory Source: https://optimizory.com/syncbridge-salesforce-connector --- Forge app for Jira Cloud # The Jira work item updates Salesforce. You don't have to. Jira changes push to linked Salesforce Cases, Leads, Contacts and Opportunities within seconds. No external server. No copy-paste. [Start Free Trial](https://marketplace.atlassian.com/apps/1660933265/syncbridge-salesforce-connector-for-jira?hosting=cloud&tab=overview) [Documentation](/docs/syncbridge/2202206500/SyncBridge+Salesforce+Connector+for+Jira) [See pricing →](#pricing) Runs on Atlassian Forge ISO 27001 certified vendor Free for up to 10 users SyncBridge - Salesforce Connector for Jira ### SyncBridge - Salesforce Connector for Jira Watch a Jira work item update its linked Salesforce record automatically, in seconds. ## 17+ Years building for Atlassian teams ## 744+ organisations ## 4,484,980+ users ## 500+ installs ## Working With the Best in the World Organizations worldwide rely on Optimizory apps to run their work inside Jira. [See More](/customers.html) How it works ## Set it up once. Your team uses it everywhere. Your dev closes the Jira bug. The Salesforce Case updates before your sales rep picks up the phone. No Slack message, no tab-switching, no manual update. Auto-Push ### Jira closes the work item. Salesforce knows within seconds. When a developer updates a Jira work item, SyncBridge updates the linked Salesforce record automatically. Your sales and support teams always see the latest status, without anyone copying it over. - Salesforce updates within seconds of a Jira change - Nothing to schedule or configure on the Jira side - On by default; switch it off for a single linked record from the issue panel - Auto-Create can build the Salesforce record when a new Jira work item is filed Jira / SyncBridge / Auto-Push [![Jira work item update triggering Auto-Push to the linked Salesforce Case](/assets/img/logos/syncbridge/feature-highlight-1.png)](/assets/img/logos/syncbridge/feature-highlight-1.png) Bindings & mappings ### Your sync. Your rules. A binding links a Jira project to a Salesforce connection. Inside it, map work item types to Salesforce objects, choose which fields sync and in which direction, and translate values between systems. Change any of it later without rebuilding the integration. - Map each work item type to any Salesforce object, such as Case, Lead, Contact or Opportunity - Per-field direction: Jira → Salesforce, Salesforce → Jira, or bidirectional - Value mapping: 'In Progress' in Jira becomes 'Working' in Salesforce - Unmapped fields are never touched Jira / SyncBridge / Bindings [![Field mapping drawer with per-field sync direction between Jira and Salesforce](/assets/img/logos/syncbridge/feature-highlight-3.png)](/assets/img/logos/syncbridge/feature-highlight-3.png) Issue panel ### Salesforce data on the Jira work item. No tab-switching. The issue panel shows the linked Salesforce record right on the Jira work item: status, account, priority, owner and any field your admin configures. - Search and link a Salesforce record by name or ID - Push or pull on demand when you want a sync right now - Sync status and last-synced time on every linked record - Choose which Salesforce fields the panel displays per object Jira / SyncBridge / Issue panel [![Jira issue panel showing a linked Salesforce Case with field values and Push button](/assets/img/logos/syncbridge/feature-highlight-2.png)](/assets/img/logos/syncbridge/feature-highlight-2.png) Why SyncBridge ## An integration your security team can approve. Everything moves between Atlassian and Salesforce. Nothing routes through a third party. Stockholm-icons / Files / File-cloud Created with Sketch. #### Runs on Atlassian Forge Serverless, Atlassian-hosted runtime. No data flows through servers operated by Optimizory. Stockholm-icons / Communication / Send Created with Sketch. #### Outbound to Salesforce only HTTPS calls are limited to Salesforce domains declared in the app manifest. No analytics, telemetry or other destinations. Stockholm-icons / Map / Marker#1 Created with Sketch. #### Data stays in your region App storage lives in the same region as your Atlassian Cloud site, with no cross-region replication. Stockholm-icons / General / Lock Created with Sketch. #### Credentials never reach the browser The Salesforce client ID and secret stay in Atlassian's encrypted Forge secret storage. Stockholm-icons / General / Settings-2 Created with Sketch. #### You control what syncs Fields you don't map are never touched, and auto-sync can be switched off for any single linked record. Stockholm-icons / Files / Protected-file Created with Sketch. #### ISO-certified vendor Built by Optimizory: ISO 27001:2022 and ISO 9001:2015 certified, with 17+ years in the Atlassian ecosystem. Pricing ## Big-team power. Small-team price. **Free** up to **10 users** Billed by Atlassian. 30-day free trial for any team size. Up to 2x lower cost ### 100\-user Jira site   / month with SyncBridge   / month with leading alternatives Simple per-user pricing ### SyncBridge   / user / month Starting price for teams of 11 to 100 users. The more users you add, the less each one costs. - Free up to 10 users - From  /user/month - Cheaper per user as your team grows - 30-day free trial #### Estimate your monthly cost Number of users on your Jira Cloud site:   / month Users Per user / month Live prices from the [Atlassian Marketplace](https://marketplace.atlassian.com/apps/1660933265/syncbridge-salesforce-connector-for-jira?hosting=cloud&tab=pricing). [Start 30-day free trial](https://marketplace.atlassian.com/apps/1660933265/syncbridge-salesforce-connector-for-jira?hosting=cloud&tab=overview) Team onboarding ## Get your team up and running. Pick the kind of help you need - from a quick demo to a free onboarding session for your whole team. See it live #### 30-min live demo A walkthrough of SyncBridge tailored to your use case, with your questions answered. **For:** teams evaluating SyncBridge [Book a demo](https://calendly.com/optimizory-support/30min) Free Team onboarding #### Free onboarding session We set up SyncBridge with you and train your admins and users on your own projects. **For:** new customers and trial users [Schedule onboarding](https://optimizory.atlassian.net/servicedesk/customer/portal/5/group/6/create/230) Learn at your own pace #### Self-serve Step-by-step docs, tutorials and webinars - available anytime. **For:** anyone, anytime [User Guide](/docs/syncbridge/2202206500/SyncBridge+Salesforce+Connector+for+Jira) Step 1 ##### Book a slot Choose a time that suits your team. Step 2 ##### Tell us your process Share how your team works today. Step 3 ##### We train your team Then check in after 2 weeks to make sure it sticks. Rolling out to a large or regulated team? Ask about [custom training and train-the-trainer sessions](mailto:solutions@optimizory.com). Customer success stories ## Trusted by teams using Optimizory apps What customers say about our Jira apps and support on the Atlassian Marketplace. Links Explorer “This app is easy to view the Link relationships between Jira work items, especially the traceability report. I like this app design.” [Yong Yang](https://marketplace.atlassian.com/users/5f5e0bb93242e8006f363bfd)Atlassian Solution Consultant, Hangzhou Cloze Technology Links Explorer “Sent a request in for support and it was solved within hours, great product.” [David Stoddard](https://marketplace.atlassian.com/users/557058%3A00edce51-e487-4f73-8145-096af41180b1)Senior Project Manager, L3Harris RMsis “The Optimizory support team were superb in providing us with prompt and helpful responses to our request for support (despite the time zone difference)!” [Zayn Fojdar](https://marketplace.atlassian.com/users/712020%3A484bdcd1-6b57-423e-83ac-26ca56fca012)Multidisciplinary Scrum Master, Ultra Maritime Links Explorer “Being able to see up and down the chain of linked tickets has helped our users keep better track of their data relationship. Being able to easily jump to related tickets that are removed by 3 layers is so helpful. The tech support is amazing, they make sure you are taken care of.” [Jon Kocen](https://marketplace.atlassian.com/users/5ded470373b0bd0e4d82d9c8)NASA Links Explorer “Managing large or complex projects in Jira can be overwhelming. Links Explorer helped us to break down complex projects into several manageable chunks specially the tree view, which makes it easy to identify dependencies and potential bottlenecks, leading us to improve our efficiency and project delivery.” [Ankit Negi](https://marketplace.atlassian.com/users/712020%3A5cd9dd71-3a08-4136-8359-2a7f2c3b6ace)Software Engineer, Suzuki Digital Private Limited Links Explorer “Vendor's support works very well - colleagues were keen to debug the issue in few live sessions (despite the fact that it seemed to be instance-specific issue) and to prepare improved plugin version that is proofed from further issues of that kind. Big thanks!” [Stanisław Białowąs](https://marketplace.atlassian.com/users/639b2109fbf54baf29040cfc)Links Explorer customer RMsis “This is a very great product, engaged with JIRA closely, we can track the whole life cycle from requirement input, finalized to PRD, design tasks to implement it, test cases to verify, everyone in project can get a clear picture for the current status of requirement. Another important thing is the prompt and great technical support, really appreciate their professional support knowledge and skill, a quick and direct debug way via remote session is very helpful to resolve field issues, not only for one-time, each support is prompt and great!!” Eason WangRMsis customer RMsis “This is a great product. We have over 70 users registered and live requirements data is also available online (intranet) using Confluence and JIRA. Projects with several thousand requirements are handled with ease. I started with v1.7.8 in 2014, having used early DOORS versions before that. All feature requests and bug reports have been received with enthusiasm by the technical support team and responded to promptly. I feel privileged to have contributed to its development. The spreadsheet-style presentation of data helps to make the user interface intuitive. Editing single requirements and sets is straightforward with useful bulk operations. For requirements analysis, maximum use is made of selectable field types for easy manipulation and review.” [Richard Curtis](https://marketplace.atlassian.com/users/557058%3Ae5641e84-6bcf-408f-b25f-29d568584e49)RMsis customer RMsis “Great product and great support...! We wanted a JIRA integrated requirements management tool that provided traceability and reporting throughout the development and test cycle and RMsis gave us exactly what we wanted. Some might think the UI is a bit 'spreadsheety', but in our organisation, this was actually a benefit providing familiarity for our users to begin using it with. We have made good use of the API and now have our automated tests updating RMsis giving us complete lifecycle tracking. Also for us, the fact it uses it own standalone database and doesn't follow the standard JIRA user license model, made procurement in a large organisation like ours much easier. We intend to use it on more projects in the near future.... Well done team, keep up the good work..!” [Simon Officer](https://marketplace.atlassian.com/users/5d2f1e3ee161600bfbc9e0e9)RMsis customer RMsis “simply a great plugin + requirements great - even larger amounts (2000+) are handled smoothly + requirements great - create your own custom fields + quality great - I have not found a bug after two month + support wonderful - quick reply with all information, no email ping pong with typical nonsense questions - downside, more rich text options in requirement explanation would be great - downside, test cases have potential (link to versions and input) Great plugin, I would recommend it” [lesswire GmbH](https://marketplace.atlassian.com/users/557058%3Afa26d3f3-6ad3-491f-b4cd-3a064511bbc0)RMsis customer RMsis “I love this plugin. Installation is very easy, configuration is so simple and traceability is now well done with requirements, issue and test case. Some things are missed yet but Optimizory Technologies is very open and they answer everytime I suggested a feature, an improvement or a bug...and it's so nice to see our suggestions in a release.” Mickael ThieventRMsis customer “Really nice product - especially like the reports on the project page.” Michael BlakeSenior Atlassian Tools Administrator, CMS FAQ ### What is SyncBridge? SyncBridge is a Jira Cloud app that links Jira work items to Salesforce records and keeps them in sync. When a linked Jira work item changes, the mapped fields push to Salesforce automatically within seconds. Read the [SyncBridge documentation](/docs/syncbridge/2202206500/SyncBridge+Salesforce+Connector+for+Jira). ### Which Salesforce objects are supported? Any Salesforce object your connection can access, such as Case, Lead, Contact, Opportunity or Account. Inside a binding, you map each Jira work item type to the Salesforce object it should sync with. See [Entity Mappings](/docs/syncbridge/2201354270/Entity+Mappings). ### How does Jira update Salesforce automatically? Auto-Push listens for Jira's work-item-updated event through Atlassian Forge triggers. When a mapped field changes, SyncBridge updates the linked Salesforce record, typically within seconds. There is no polling, cron job or webhook to configure. Auto-Push is on by default and can be switched off per binding or for a single linked record. See [Auto-Push on issue update](/docs/syncbridge/2202042420/Auto+Push+On+Issue+Update). ### Can it create Salesforce records for new Jira work items? Yes, with Auto-Create. When a new work item's type matches an entity mapping and no Salesforce record is linked yet, SyncBridge creates the record and links it. Auto-Create is off by default. See [Auto-Create Salesforce records](/docs/syncbridge/2202173465/Auto-Create+Salesforce+Records). ### Can data flow from Salesforce back to Jira? Yes. Each field mapping has a direction: Jira → Salesforce, Salesforce → Jira, or bidirectional. Use Pull in the issue panel to bring the latest Salesforce values into Jira. See [Field Mappings](/docs/syncbridge/2202370057/Field+Mappings) and [Manually pulling from Salesforce](/docs/syncbridge/2201616391/Manually+Pulling+from+Salesforce). ### What do I need to set up in Salesforce? A Salesforce admin creates an External Client App with the OAuth 2.0 Client Credentials flow and the _api_ and _refresh\_token_ scopes, then copies the Client ID, Client Secret and instance URL into SyncBridge. We recommend a dedicated integration user as the Run As user. See [Salesforce Connected App Setup](/docs/syncbridge/2202140675/Salesforce+Connected+App+Setup). ### Can I connect more than one Salesforce org? Yes. Create one connection per Salesforce org; each connection can be used by any number of Jira project bindings. See [Connections](/docs/syncbridge/2201780227/Connections). ### Where is my data stored, and does it leave Atlassian? SyncBridge runs on Atlassian Forge, so no data passes through servers operated by Optimizory. Connection settings and mappings are stored in Forge storage, credentials in Forge's encrypted secret storage, and links on Jira work item properties, all in the same region as your Atlassian site. Outbound calls go only to Salesforce domains. See [Data handling and security](/docs/syncbridge/2201780247/Data+Handling+And+Security). ### What happens if the Salesforce connection expires? Access tokens refresh automatically. If a refresh fails (for example, because the Connected App was changed), the connection shows **Expired**; a Jira admin clicks Reconnect, and no credentials need to be re-entered. See [Testing and reconnecting](/docs/syncbridge/2201944071/Testing+and+Reconnecting). ### Does SyncBridge work with Jira Data Center? No. SyncBridge is built for Jira Cloud on Atlassian Forge. See [Installation](/docs/syncbridge/2201550894/Installation). ### How much does SyncBridge cost? SyncBridge is free for up to 10 users. Above that it is billed per user through Atlassian, starting at $0.82 per user per month, and gets cheaper as your team grows. Every team size gets a 30-day free trial. See the [pricing section](#pricing). [ User Guide ](/docs/syncbridge/2202206500/SyncBridge+Salesforce+Connector+for+Jira) [ Webinars ](/webinars.html) [ Terms of Service ](/eula.html) ## Let the Jira work item update Salesforce. Install from the Atlassian Marketplace and connect your first project today. It runs on Atlassian's Forge infrastructure, and nothing routes through our servers. [Start Free Trial](https://marketplace.atlassian.com/apps/1660933265/syncbridge-salesforce-connector-for-jira?hosting=cloud&tab=overview) [Read the Docs](/docs/syncbridge/2202206500/SyncBridge+Salesforce+Connector+for+Jira) ## Our Products Portfolio [](/links-explorer.html) [](/links-explorer.html) [ ![Links-explorer Jira](/assets/img/lxp-monday-logo.webp) #### Links Explorer for Jira The #1 user-rated Traceability app for Jira. ](/links-explorer.html)[Read more](/links-explorer.html) [](/rmsis.html) [](/rmsis.html) [ ![RMsis](/assets/img/logos/rmsis/png/rmsis-3.webp) #### RMsis Most mature requirements management application for Jira. ](/rmsis.html)[Read more](/rmsis.html) [](/pact.html) [](/pact.html) [ ![PACT](./assets/img/pact-screenshots/pact-logo-1.png) #### PACT Your dedicated solution for efficient Contract Lifecycle Management. ](/pact.html)[Read more](/pact.html) [](/baseline-x.html) [](/baseline-x.html) [ ![BaselineX](/assets/img/baseline-x/baseline-x.jpg) #### Baseline X The ultimate tool to take issue snapshots and track changes ](/baseline-x.html)[Read more](/baseline-x.html) [](/report-x.html) [](/report-x.html) [ ![ReportX](/assets/img/report-x/report-x.png) #### Report X A Complete Traceability and Reporting Solution for Jira ](/report-x.html)[Read more](/report-x.html) [](/customid.html) [](/customid.html) [ ![CustomID](/assets/img/custom-id/custom-id.png) #### Custom ID Make your JIRA issue IDs more informative ](/customid.html)[Read more](/customid.html) [](/rmview.html) [](/rmview.html) [ ![RMview](/assets/img/logos/rmview/rmview.png) #### RMview Simplify Your Requirement Management ](/rmview.html)[Read more](/rmview.html) [](/unifieddocs.html) [](/unifieddocs.html) [ ![unifieddocs](/assets/img/unifieddocs/unifiedlogo.png) #### UnifiedDocs Dynamic Documentation for Confluence ](/unifieddocs.html)[Read more](/unifieddocs.html) [](/risk-manager.html) [](/risk-manager.html) [ ![unifieddocs](/assets/img/logos/risk-manager/risk-manager-logo.png) #### Risk Manager Risk Clarity For Everyone - Right Inside Jira ](/risk-manager.html)[Read more](/risk-manager.html) [](https://vrest.io/) [](https://vrest.io/) [ ![vRest](./assets/img/logos/vrest/all/png/green/logo_green.webp) #### vREST Record, Specify, Test and Mock your RESTful and Other Web APIs. ](https://vrest.io/)[Read more](https://vrest.io/) [](/monday/links-explorer-product/index.html) [](/monday/links-explorer-product/index.html) [ ![Links-explorer Monday](/assets/img/lxp-monday-logo.webp) #### Links Explorer for monday Get end-to-end traceability via tree view of item links. ](/monday/links-explorer-product/index.html)[Read more](/monday/links-explorer-product/index.html) ### Have any queries? Please send a mail to [support@optimizory.com](mailto:support@optimizory.com) to get in touch with us. [Leave a Message](https://forms.gle/mmCCppoSCDd8dtry8) [Create Support Ticket](https://optimizory.atlassian.net/servicedesk/customer/portals) We use cookies to improve your experience and analyze usage. For details or to change your preferences, see our [Privacy Policy](/privacy-policy.html). By clicking “Accept and Proceed” or continuing to browse, you consent to our use of cookies. Accept and Proceed