Voiding a Contract

Voiding a Contract

Voiding cancels an in-progress contract immediately. All pending signing links are deactivated and each signer is notified that the envelope has been cancelled. Voiding is irreversible — you cannot reactivate a voided contract.

Void contract confirmation modal on an in-progress contract

Void contract confirmation modal on an in-progress contract

When to void a contract

Void a contract when:

  • The terms need to change after sending (you will need to send a new contract from the revised template)

  • A signer was added by mistake and they have not yet signed

  • The linked Jira issue was closed or the deal fell through

  • You sent a test contract accidentally

Do not void a contract just to change the expiry date or resend reminders — those actions are available from the contract detail without voiding.

Who can void a contract

Role

Can void

Workspace Admin

Any contract

Sender

Contracts they created

Template Manager

Contracts they sent

Signer

No

How to void a contract

  1. Open the contract you want to void. You can find it on the Contracts list or by searching the Dashboard.

  2. Confirm the contract is in In progress status — only in-progress contracts can be voided.

  3. In the contract detail header, select Void contract.

  4. In the confirmation modal, enter a void reason (required). The reason is included in the notification sent to signers and recorded in the audit trail.

  5. Select Confirm void.

What happens after voiding

  • The contract status changes to Voided immediately.

  • All pending signing links are deactivated. If a signer tries to open an old link, they see a message that the envelope has been cancelled.

  • Every signer receives a Jira notification and email stating that the contract was voided, including the reason you entered.

  • The void event is recorded in the audit trail with your name, timestamp, and reason.

  • No PDF is generated.

  • The void cannot be undone. There is no "unvoid" action.

After voiding — sending a replacement

If you voided because the contract content or terms changed:

  1. If the original template needs updating, work with your Template Manager to revise and republish it (create a draft copy, make changes, publish the new version).

  2. Start a New contract from the updated template.

  3. Re-add the signers and link the same Jira issue.

  4. Send the replacement.

The voided contract remains on the Contracts list with Voided status and its audit trail intact.

Next steps